General FAQs!

Do you take orders/payment over the phone?

As an ecommerce company we do not take orders over the phone however, you can place an order on our retail website here and our trade website here.

When are you open?

Online orders can be placed 24/7. Our customer service team are available Mon to Fri 9am to 5pm.

Can I get more information on the ingredients I’m purchasing?

All of our product specifications are available to download directly from our website, either from the individual product pages or from our specifications page here.

How much will delivery cost?

Delivery cost depends on your delivery address, what you’ve ordered and which delivery service you select. At the checkout you will be given a price for economy delivery, priority delivery and pre-12 delivery once you’ve entered a valid address. Read more about our delivery services here.

Can you give me guidance on how to use your products?

Unfortunately, we are prevented by law from offering any information on dosage or usage of our products. For ingredients which you intend to use in products for medical use, we suggest that you consult a licensed practitioner or herbalist.

Do you supply Certificate of Analysis?

Yes! We are able to provide a Certificate of Analysis for all of the products we supply however you can’t download them from our website like the product specifications as the certificates are batch specific.

After receiving your order, please e-mail our team at with the batch number printed on the packet and our technical team will send you the Certificate of Analysis for the product you have requested.

Do you have any discounts running currently?

Sign up to our newsletter to be the first to hear about our current discounts. Sign up to our retail newsletter here. Sign up to our trade newsletter here.

Why do your prices change?

The price of our ingredients is affected by factors such as weather, growing seasons and economics.

About the Author


As an animal lover and baking enthusiast, Georgia can often be found experimenting with plant-based recipes in her kitchen.

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